It is more challenging to handle your complete IT infrastructure in-house as your firm grows. By collaborating with an IT-Managed Service Provider, you can reduce the workload on your own staff and better position your business for future development. But how can you decide which strategy is best for your requirements when there are so many alternatives available for outsourcing IT? In order to select the managed IT provider that is ideal for your company, we'll reveal the questions you should ask prospective candidates in this post.
An IT-Managed Service Provider is an external partner who handles a company's IT requirements. Small to medium-sized organizations may maintain the seamless operation of their technology with the assistance of managed IT service providers, who provide a full range of services. These services might include employee onboarding, mobile device management, cybersecurity, real-time IT assistance, and much more.
What is an IT-Managed Service Provider?
In order to save costs, improve service quality, and free up internal personnel to concentrate on more important initiatives, firms might outsource non-core activities to a third party using managed IT services.
Keeping your IT infrastructure current, compliant, and safe may take a full-time job, which is why a managed IT service has so many benefits to offer small businesses. You may anticipate a variety of advantages, such as:
Through their industry ties, a managed IT provider may provide you with software discounts and assist you in locating more effective and affordable solutions for your IT requirements.
- Availability of Expertise
Your company may benefit from the knowledge and experience of managed IT providers in many ways, from selecting the appropriate software to resolving technical issues.
- Enhanced Productivity
Employee productivity increases when your IT infrastructure is up to date and constantly functioning well. Your company will experience less downtime with proactive IT management.
Your I.T. practices may be made to comply with industry laws with the help of managed I.T. service providers. Businesses in highly regulated areas like healthcare and banking should pay particular attention to this.
- Better Security
Managed IT service companies can assist you in putting improved security measures in place to safeguard your sensitive data and other priceless assets from online threats.
8 Questions to Ask When Choosing an IT-Managed Service Provider
Although there are numerous advantages to using a managed IT service, not all providers are made equal. To make sure your selected supplier can satisfy your company's objectives, it's crucial to do your homework on the specifics of the services being offered. Here are some crucial inquiries to pose to a potential managed I.T service before you sign anything:
- How quickly does your customer service respond?
You need a managed IT supplier who can offer timely help when it comes to managed IT. Nobody likes to be kept waiting for an answer to their I.T. problem for hours or even days. Ask about the provider's typical response time to ensure you'll get efficient, timely assistance when you need it. For instance, PyramidBITS guarantees a first response time of 10 minutes or less.
- How can you make my cybersecurity stronger?
Your company's cybersecurity is only as powerful as it is. Data breaches are growing more and more frequent, and a cyber assault might have catastrophic results. Make careful to find out how your potentially managed IT company handles cybersecurity. Find out what services they offer, which solutions they use, and what their experience is. Don’t forget to ask about provisions for disaster recovery and business continuity in the event of an attack.
- Are you in charge of managing mobile devices?
You want assurances that your mobile devices are managed effectively since an increasing number of employees are accessing your network from locations other than the office. If not, you can be putting your security at risk. Ask your potential managed IT provider about their capabilities, supported devices, and availability of mobile device management services. No matter where your workers work, you can be confident that your gadgets are current and safe in this way.
- Can you automate employee onboarding?
Onboarding a new employee's technical duties can take a surprising amount of time, especially as your company grows. Your new recruits will have everything they need to get going with automated employee onboarding, from device provisioning to cloud account creation and access management. Find out how your managed IT provider can reduce your HR team's workload and improve the onboarding process for new employees.
- What IT responsibilities may you relieve me of?
Your time as a busy business owner or executive is too important to be used on ongoing IT problems. A solid managed IT service can relieve you (and your staff) of technology-related administration, allowing you to concentrate on other areas of your company. Share your existing pain points and inquire about the typical I.T. jobs they can handle when comparing different managed I.T. companies.
- Who are your technology partners?
To make sure a potential managed IT provider is familiar with the programs and services you want, it's crucial to find out who their technology partners are. It's more probable that the transition will go well and that employees will adopt the new technology quickly if a supplier can quickly integrate with the tech stack you already have. A vast network of technology partners also suggests that your supplier is capable of deploying new SaaS apps as necessary and making knowledgeable suggestions for new software.
- What visibility will I have of my IT?
It's crucial that your company can continue to quickly assess the state of your IT infrastructure, even if day-to-day administration is transferred to an outside source. Check that you can examine the status of your devices, networks, people, applications, and support by asking to see the dashboard you will have access to. You may feel secure knowing that everything is being taken care of by monitoring these updates in one location.
- What reductions may I anticipate and what is your cost structure?
Ask managed IT companies for a detailed explanation of their cost structure while you are considering them. Make sure you have a clear idea of what your monthly cost will be since some managed IT companies have complicated billing structures that result in unforeseen add-ons every month. Also, don't be hesitant to inquire about anticipated savings. Your managed I.T. supplier needs to be able to show how their services are more cost-effective than internal I.T.
Choose an IT-Managed Service Provider You Can Rely on.
We can assist, regardless of whether you're thinking about outsourcing IT for the first time or you've outgrown your existing managed service provider. All of your I.T. is controlled in one spot with PyramidBITS. In addition to having access to a single platform to manage your team's people, devices, networks, and apps, IT specialists are also available to help with routine IT issues. To find out more, call us right away.