Transform Your Customer Support with Zoho Desk

From ticket to resolution — elevate your service operations with PyramidBITS, Egypt’s certified Zoho partner.
  • Accelerated implementation: 2-4 weeks vs months
  • Up to 40-60% cost savings over legacy service-desk
  • Full Arabic support + regional compliance (MENA)
  • Trusted: 300+ service-desk deployments globally
العربية

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Is Your Support Team Overloaded?

These common challenges are holding back your service operations and customer satisfaction:

HR Operations With Zoho Complete SuiteHR Operations With Zoho Complete Suite

Ticket Overload

Your team spends hours managing requests instead of solving customer issues.

HR Operations With Zoho Complete Suite

Channel Silos

Separate tools for chat, email, and calls slow responses and create confusion.

HR Operations With Zoho Complete Suite

Missed SLAs

Without clear tracking, deadlines slip and customer satisfaction drops fast.

HR Operations With Zoho Complete Suite

No Self-Service

Customers can’t find answers easily, increasing repetitive support requests.

HR Operations With Zoho Complete Suite

No Insights

Managers lack reports and ratings to measure agent performance or service quality.

Your Complete Support Transformation Solution

Three powerful Zoho modules working together to revolutionise your customer service operations:

Your Complete Support Transformation Solution

Three powerful Zoho modules working together to revolutionise your customer service operations:

Freshdesk

  • Omnichannel ticketing (email, chat, phone, social)
  • cross Multi-language/region interface (20+ languages)
  • cross Built-in scheduled performance reporting (agent KPIs)
  • cross Customer interaction rating tied to agent dashboards
Zoho Desk
Zoho Desk

Zoho Desk

  • Omnichannel ticketing (email, chat, phone, social)
  • Multi-language/region interface (20+ languages)
  • Built-in scheduled performance reporting (agent KPIs)
  • Customer interaction rating tied to agent dashboards

Zendesk

  • Omnichannel ticketing (email, chat, phone, social)
  • Multi-language/region interface (20+ languages)
  • Built-in scheduled performance reporting (agent KPIs)
  • cross Customer interaction rating tied to agent dashboards

5-Phase Implementation Methodology

Discovery & Planning
We map your current support processes, identify bottlenecks, map system architecture and recommend a timeline.
Configuration & Setup
We configure Zoho Desk, SalesIQ, and Analytics workflows. This includes custom fields, inbox setup, routing rules, macros, chatbots, and customer-rating prompts.
Data Migration
We migrate legacy tickets, contact/organization records, agent performance data. Validation ensures zero downtime or disrupted service.
Training & Go-Live
We deliver training for agents, support managers, execs (Arabic & English). We assist you in rolling out the customer-rating mechanism.
Ongoing Support
30-day post-launch monitoring, weekly optimisation check-ins, access to new feature updates and best-practice reviews.

5-Phase Implementation Methodology

1

Discovery & Planning

We map your current support processes, identify bottlenecks, map system architecture and recommend a timeline.

2

Configuration & Setup

We configure Zoho Desk, SalesIQ, and Analytics workflows. This includes custom fields, inbox setup, routing rules, macros, chatbots, and customer-rating prompts.

3

Data Migration

We migrate legacy tickets, contact/organization records, agent performance data. Validation ensures zero downtime or disrupted service.

4

Training & Go-Live

We deliver training for agents, support managers, execs (Arabic & English). We assist you in rolling out the customer-rating mechanism.

 

5

Ongoing Support

30-day post-launch support, optimization check-ins, feature update access

Transparent Investment Options

Choose the package that fits your organization’s size and needs

 

Starter Package

10-50 employees
EGP100000
EGP 70k
  • Core ticketing
  • chat
  • self-service portal
  • Team training included
  • basic reports
Get Started

Growth Package

50-200 employees
EGP180000
EGP 150K
  • Full module suite
  • escalation automation
  • scheduled reports
  • customer-rating enabled
Get Started
Popular

Enterprise Package

200+ employees
Custom tailored
  • Tailored workflows
  • deep integrations (CRM/ERP)
  • exec-level dashboards
  • full agent-rating & utilisation analytics
Contact sales

Real results from businesses that transformed their HR operations

Trusted by Leading MENA Companies

We deployed Zoho Desk in just 3 weeks. Ticket resolution is now 55 % faster and our customer satisfaction has hit 92 %
Ahmed Mohamed
Ahmed MohamedUAE Manufacturing Company • 200 employees
The Arabic self-service portal and multi-channel integration were perfect for our Egyptian operations. PyramidBITS made the rollout seamless.
Sarah Abdel Rahman
Sarah Abdel RahmanEgyptian Trading Firm • 150 employees
We reduced agent workload by 50 %, improved SLA compliance and gained full visibility of our support metrics — including the new customer ratings per interaction.
Khalid Al-Rashid
Khalid Al-RashidSaudi Services Company • 300 employees

300+

Successful Implementations
 

95%

Client Satisfaction Rate

45%

Average ROI in 6 Months
 

Success Stories

Meet PyramidBits stories of success

We deployed Zoho Desk in just 3 weeks. Ticket resolution is now 55 % faster and our customer satisfaction has hit 92 %
Ahmed MohamedUAE Manufacturing Company • 200 employees
Our hiring process is now 60% faster with Zoho Recruit. The Arabic support and local compliance features make it perfect for our Egyptian operations.
Sarah Abdel RahmanEgyptian Trading Firm • 150 employees
We reduced agent workload by 50 %, improved SLA compliance and gained full visibility of our support metrics — including the new customer ratings per interaction.
Khalid Al-RashidSaudi Services Company • 300 employees

Transparent Investment Options

Choose the package that fits your organization’s size and needs

 

Ready to Transform Your Support?

$1,500 Value – Completely FREE

  • Comprehensive current process audit
  • Custom implementation roadmap
  • Business-specific ROI projection
  • 30-minute expert consultation
Claim Your Free Assessment Now

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We are dedicated to helping businesses like yours navigate the complex landscape of modern technology.

Services

Digital Transformation

Cyber Security

MSP (Managed Service Provider)

DevOps

Explore All

Customer-Centric Solutions

Financial Inclusion

Human Resources 2.0

AI Business Integration

Explore All

Contact Us

Reach to us for problem

Contact Us

Trusted Partners